Made with Precision, Finished with Care
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Once your order is processed and manufactured, delivery to the UK mainland typically takes 1–2 working days. For deliveries outside the UK mainland, please contact our sales team for estimated lead times.
If you need to return your item, please contact our sales team to discuss the return process. Please note that a handling fee of up to 30% of the order value may apply.
For information on how to create a template, please follow our templating section here: https://catflooringaccessories.com/fabrication/
You have three ways to place an order with us:
Email: This is the primary method for all orders. Please include the following details: order information, invoice address, delivery address, purchase order number/reference, and required date.
Telephone: We accept phone orders for stock profile orders only. When calling, please confirm your required delivery or collection date.
In-Person: You can place an order directly at our trade counter in Bedfordshire.
Delivery to England, mainland Scotland, and Wales is free of charge (FOC). For non-mainland UK and international destinations, a £20 postage fee applies.
We offer: Light Bronze as an alternative to Antique Brass; Bronze as an alternative to Antique Bronze. We also often recommend Satin as an alternative to Brushed Brass, Satin Chrome as an alternative to Designer Satin.
We do not have international distributors, but we do ship internationally. Our sales team will be happy to assist.
Please note: U.S. customers are required to have a customs broker before placing an order.
We are a trade-only business; however, our sales office can provide details of your nearest supplier or wholesaler.
For detailed information about stair nosings and their legal status, please refer to our article: What Are Stair Nosings and Are They a Legal Requirement?
Our internal sales team is here to assist! Call us on 01582 561 500 and we’ll direct your enquiry to the appropriate specialist.
Our Area Sales Managers cover the entire UK. If you’re interested in stocking our products, please contact our sales team on 01582 561 500, and they will connect you with the appropriate representative.
Absolutely! We have a trade counter at our site in Bedfordshire. Please liaise with our sales team to organise a convenient collection date and time.
Yes, our Site Surveyors are available to measure stairs for our customers. To book a visit, please email your Area Sales Manager or contact our sales office.
Yes, we have a wide range of Point of Sales materials, including boards and product cases. You can view and request our point of sale directly from our website.
We offer both digital and printed copies of our trade price list. To request one, please contact our sales office.
Yes, you can order up to three samples directly through our website free of charge. If you require more than three, please get in touch with our sales office for assistance.
Our lead times vary depending on the product availability and the chosen finish. They typically range from 3 to 21 days. For bespoke profiles, including anodised and powder-coated finishes, please contact our sales office for detailed lead times.
We offer free carriage to the UK and Scotland Lowlands on orders over £300 (excluding VAT). For other destinations, carriage costs are provided on a quotation basis. Please note, orders below the minimum threshold incur a carriage charge of £18.50.
Additionally, a site surcharge of £10 applies for deliveries to non-standard business addresses. For dedicated courier services or specific delivery requirements, please contact us for a bespoke quotation.