CAT - Made with Precision, Finished with Care
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Frequently Asked Questions

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Orders can be placed via email only. Please include the following details in your email: Invoice address, Delivery address, Purchase order number/reference, Order details.

Delivery to England, Scotland (mainland), and Wales is free of charge (FOC). For Northern Ireland and other international destinations, a £20 postage fee applies.

We offer: Light Bronze as an alternative to Antique Brass; Bronze as an alternative to Antique Bronze.

We do not have international distributors, but we do ship internationally. Please contact us for more information.

We are a trade-only business. However, our sales office can provide details of your nearest supplier.

For detailed information about stair nosings and their legal requirements, please refer to our article: What Are Stair Nosings and Are They a Legal Requirement?

Our internal sales team is here to assist! Call us at 01582 561 500, and we’ll direct you to the right person for your query.

Our Area Sales Managers cover the entire UK. If you’re interested in stocking our products, please contact our sales team, and they will connect you with the appropriate Area Sales Manager.

Absolutely! We have a trade counter at our site in Bedfordshire. Please liaise with our sales team to organise a convenient collection date and time.

Yes, our Site Surveyors are available to measure stairs for our customers. To book a suitable time, please email your Area Sales Manager or contact our sales office.

Yes, we have a wide range of Point of Sale materials, including boards and product cases. For more details, please contact our sales team to explore the available options.

We offer both digital and hard copy trade price lists. To request a copy, please contact our sales office.

Yes, you can order up to three samples directly through our website free of charge. If you require more than three, please get in touch with our sales office for assistance.

Our lead times vary depending on product availability and the chosen finish. They typically range from 3 to 21 days. For bespoke profiles, including anodised and powder-coated finishes, please contact our sales office for detailed lead times.

We offer free carriage to the UK and Scotland Lowlands on orders over £300 (excluding VAT). For other destinations, carriage costs are provided on a quotation basis. Please note, orders below the minimum threshold incur a carriage charge of £18.50.